Prime Direct Supply ships exclusively to addresses within the United States. We do not currently offer international shipping.

Order Processing

Orders are processed within 1–3 business days (Monday–Saturday). Orders placed after business hours, on weekends, or holidays are processed on the next business day.

Shipping Methods & Carriers

We work with reliable carriers such as USPS, UPS, and FedEx. Delivery times are estimates only and may vary based on location and carrier performance.

Shipping Costs

Shipping fees are calculated at checkout based on order weight, destination, and selected method. Free shipping may be available on qualifying orders (details shown during checkout).

Estimated Delivery Times

  • Continental U.S.: 3–7 business days (standard shipping).
  • Expedited options (2-day, overnight, etc.) are available at checkout where supported.

Order Tracking

You will receive a tracking number via email once your order ships. Track your package directly on the carrier’s website.

Lost, Damaged, or Delayed Packages

If your order does not arrive within the estimated window or arrives damaged:

  • Contact us within 7 days of the expected delivery date at support@primedirectsupply.com.
  • Provide your order number and photos (if applicable).
  • We will work with the carrier to investigate and resolve the issue promptly, which may include reshipping or issuing a refund.

We appreciate your understanding and strive to ensure a smooth delivery experience for every order.

Last updated: June 25, 2026