Prime Direct Supply respects your privacy and is committed to protecting your personal information in accordance with applicable data protection laws. We collect and process data responsibly to deliver a seamless and secure shopping experience.

Information We Collect

We may collect:

  • Personal details you provide when creating an account, placing an order, or contacting us (such as name, email address, shipping and billing addresses, and phone number).
  • Payment information processed securely by our trusted payment partners (we do not store full credit card details).
  • Order history and preferences to personalize your experience and improve our services.
  • Technical data including IP address, browser type, device information, and site usage, collected automatically through cookies and similar technologies.

How We Use Your Information

We use your data to:

  • Process and fulfill orders, including payment processing and shipping.
  • Communicate with you regarding orders, updates, promotions, and customer support.
  • Analyze usage patterns to enhance our website, products, and services.
  • Prevent fraud, ensure security, and comply with legal obligations.

We do not sell, rent, or share your personal data with third parties for their marketing purposes.

Sharing Your Information

We share data only with trusted partners under strict confidentiality agreements:

  • Payment processors and financial institutions.
  • Shipping carriers and logistics providers.
  • Service providers for hosting, analytics, email delivery, and other operational support.
  • Legal authorities when required by law.

All third parties are contractually obligated to use your information solely for the purposes we specify and to maintain appropriate security.

Cookies and Tracking Technologies

We use essential and functional cookies to remember your preferences, maintain your cart, and improve site performance. You can manage or disable cookies through your browser settings at any time.

Your Rights and Choices

You have the right to:

  • Access, correct, or delete your personal information.
  • Opt out of marketing communications (unsubscribe links are included in every promotional email).
  • Request restriction of processing or object to certain data uses.

To exercise these rights, please email support@primedirectsupply.com. We will respond within 30 days.

Data Security

We implement industry-standard technical and organizational measures to safeguard your information. While no system is completely infallible, we continuously work to protect your data from unauthorized access, loss, or misuse.

International Transfers

If you are located outside the United States, your data may be transferred to and processed in the U.S. or other countries where our service providers operate. We ensure appropriate safeguards are in place for such transfers.

Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect data from children. If we discover such data, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy periodically. The revised policy will be posted on this page with an updated “Last updated” date. Your continued use of the site constitutes acceptance of the changes.

Last updated: June 25, 2026