At Prime Direct Supply, we want you to be completely satisfied with your purchase. If an item doesn’t meet your expectations, we’re here to help.

Return Window

Most items may be returned within 14 days of delivery, provided they are:

  • Unused and in original condition.
  • In original packaging with all tags and labels attached.

Non-Returnable Items

  • Sale, clearance, or final-sale items.
  • Personalized or custom-made products.
  • Hygiene, personal care, or opened consumable items (for health and safety reasons).

How to Initiate a Return

  1. Email support@primedirectsupply.com with your order number and reason for return.
  2. We will review your request and provide return instructions, including a prepaid return label (if eligible).
  3. Ship the item back securely in its original packaging and retain proof of shipment.

Refund Process

  • Once we receive and inspect the returned item, we will process your refund to the original payment method.
  • Refunds typically appear within 5–10 business days, depending on your bank or card issuer.
  • Original shipping fees are non-refundable unless the return is due to our error (wrong item or damaged product).
  • Approved refunds exclude original shipping costs.

Damaged, Defective, or Incorrect Items

Contact us within 7 days of delivery at support@primedirectsupply.com. Please include your order number and clear photos of the issue. We will arrange a replacement (if available) or a full refund, including original shipping costs.

We are committed to resolving issues quickly and fairly. Thank you for shopping with Prime Direct Supply.

Last updated: June 25, 2026